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Terms and Conditions That Govern Your bit111 Account

These terms are the agreement between you and bit111: they cover how you open an account, how bKash, Nagad and Rocket payments are handled, and what we expect from each other. Read them before you fund your wallet.

Plain-English account rulesWallet payment termsWithdrawal verification pathSupport contact routes

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What Accepting These Terms Actually Means

bit111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Accepting these terms means you confirm the details on your account are your own, that you are old enough to hold one under the law where you live, and that you are not barred from using a service of this kind in your jurisdiction. Nothing on

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this page overrides local law. If a rule here conflicts with a legal requirement that applies to you, the legal requirement wins and we ask you to stop using the account rather than work around it. We may update these terms when payment rails or platform
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features change. When a change affects how you fund or withdraw, we place the revised wording on this page and the version you see here is the one that applies from the moment it is posted. Keep your contact number current so notices reach you. On
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payments, the terms follow the same logic you already know from your wallet. A bKash, Nagad or Rocket deposit is credited once the wallet confirms it to us, and a withdrawal returns along the same rail you funded from unless a verification step requires otherwise. We
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do not accept third-party funding: the wallet must sit in your name. Cash-out requests are reviewed before release, and we can ask for a matching document if the activity on the account does not line up with what we hold on file.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

WHERE TO ASK

Talk to Us About Any Clause You Don't Follow

Terms pages are written in legal phrasing, and that phrasing is not always clear on a phone screen at night. If a clause about wallet funding, verification or account closure does not make sense, ask us before you act on it. Send the clause heading along with your question and we will point to the paragraph that applies to your case. Bring your registered number so we can pull the account up quickly.

Live chat from your account Open chat inside your logged-in session and paste the clause heading you want explained. Because you are already signed in, we can see your account state and answer against your actual wallet activity rather than in general terms.

Email for formal notices Use the support address listed in your account area for anything you need in writing, such as a closure request or a dispute over a wallet transaction. Quote your registered number and the date of the transaction.

Wallet and transaction queries For a bKash, Nagad, Rocket or Upay transfer that has not shown on your balance, send the wallet reference number and the amount. That reference is what lets us trace the payment on both sides.

HOW WE HANDLE IT

Your Data, Your Account, Your Requests

These terms only work if the way we store and use your information is clear to you. We keep the identity details and transaction records needed to run the account, verify withdrawals and meet record-keeping duties where they apply. We do not sell your data. Access to your file is limited to the staff who handle payments, verification and support, and each lookup is logged.

What we keep and why We hold your registration details, wallet numbers used for deposits and withdrawals, and a transaction history. That record is what lets us trace a disputed bKash or Nagad transfer and confirm the account holder matches the wallet.

Cookies on the site Session cookies keep you signed in as you move between lobby pages. Clearing them signs you out. You can block cookies in your browser, but parts of the account area, including wallet screens, will stop working properly.

Keeping your login safe Your password and the one-time code sent to your phone are yours alone. We never ask for them in chat or by call. If someone else funded the account or you shared the code, tell us at once so we can secure it.

Asking for a copy or a change You can request a copy of your account data, ask us to correct a detail, or request closure. We confirm the request against your registered number first, then act on it. Some records are retained after closure where the law requires it.

Terms & Conditions Questions We Get Most

Short answers to the points people raise before they accept the terms. If your situation is not covered, message support with the clause you are reading and we will answer against your own account rather than in general terms.

Yes. Ticking the box at registration confirms you have read these terms and agree to them. Without that confirmation we cannot open the account, because the terms are what set out how your wallet, verification and withdrawals are handled.

No. One account per person, funded only from a wallet in your own name. Duplicate accounts are closed and any balance is reviewed under these terms. If you have forgotten your login, contact support instead of registering again.

Third-party funding breaches these terms. We may hold the deposit, ask for proof of ownership of the wallet, and restrict the account while we check. Withdrawals only go back to a wallet registered in your name, which is why the source matters.

They can, when payment rails or platform features change. The version on this page is the one that applies from the moment it is posted. We keep notices on the site and reach you on your registered number when a change affects funding or withdrawals.

Send a closure request from your registered email or through support chat. We verify it against your registered number, settle any pending withdrawal first, then close the account. Certain transaction records are kept after closure where the law requires it.

Yes. Access depends on your local law and eligible regions. You are responsible for confirming that using a service of this kind is permitted where you live, and these terms do not override any legal restriction that applies to you.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your bit111 Account

Talk to Us About Any Clause You Don't Follow

Your Data, Your Account, Your Requests

Terms & Conditions Questions We Get Most

01 Do I have to accept the terms to open an account?

02 Can I hold more than one account?

03 What happens if I deposit from someone else's bKash?

04 Can these terms change after I sign up?

05 How do I close my account?

06 Does local law affect what I can use here?

Terms & Conditions

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