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Understand the Rules Before You Start

Access to bit111 depends on your local law and eligible regions. These legal terms set out what we ask of you, what you can expect from us, and how your account — including payments via bKash, Nagad and Rocket — is governed.

Jurisdiction-dependent accessBDT wallet payments coveredAccount terms apply at registrationLocal law determines eligibility

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What Our Legal Terms Actually Cover

bit111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with bit111, you confirm that you are accessing the platform from a region where doing so is permitted under local law. We do not determine your legal eligibility on your behalf — that responsibility sits with you. Our terms apply the moment

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you complete account registration, including any payment activity you initiate through bKash, Nagad or Rocket. Transactions processed via these mobile wallets are subject to both our account terms and any conditions set by the respective wallet provider. If a conflict arises between wallet-provider terms and our
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own, we will ask you to resolve it at the wallet level first before we can act on a disputed transaction. Account data, wallet reference numbers and deposit records are retained as described in our privacy section. Any misuse of payment methods — including attempts to
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reverse a legitimate deposit or use another person's bKash, Nagad or Rocket account — is a breach of these terms and may result in account suspension. We update these terms when our services change. Continued use of your account after a published update counts as acceptance.
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If you disagree with an update, close your account and contact support before making further deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about these legal terms, a dispute over a bKash or Nagad transaction, or you need to request account data, our support team handles policy queries directly. Raise a specific concern and include your account reference number so we can locate your records without delay.

HOW WE HANDLE THIS

Our Approach to Data, Security and Account Rights

Your account data and payment records are handled with care. We keep only what is needed to operate your account, process payments and meet any obligations under applicable law. You have the right to ask what we hold and request corrections where something is wrong.

Data Retention

We hold account and payment data — including bKash, Nagad and Rocket transaction references — for as long as your account is active and for a defined period after closure.

Cookie Use

Cookies help us keep your session active on mobile and remember your preferred payment method. You can manage cookie settings in your browser at any time without losing account access.

Account Security

Login uses OTP verification sent to your registered mobile number. We never ask for your bKash, Nagad or Rocket PIN — if someone does, contact support immediately.

Requesting Changes

To update personal details, correct a data record or close your account, contact us via live chat or email with your account reference. We aim to action verified requests promptly.

Common Questions About These Legal Terms

These questions cover what real account holders ask us about eligibility, data, payment rules and their rights under our policy.

Eligibility depends on your local law and the eligible regions we support. You are responsible for confirming that access is permitted where you are before registering.

Payment references from bKash, Nagad and Rocket are stored securely and used only to process transactions, resolve disputes and meet legal obligations. We do not share them with third parties for marketing.

Yes. Contact our support team via live chat or email with your account reference. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Using another person's wallet — bKash, Nagad or Rocket — attempting to reverse a legitimate deposit, or providing false registration details are all breaches that may result in account suspension.

We publish updates on this page and may notify you via your registered mobile number. Continuing to use your account after an update means you accept the revised terms.

Contact support with your account reference to request closure. We retain transaction records for a defined period after closure as required, then remove personally identifiable data from active systems.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Before You Start

Reach Us About a Legal or Policy Matter

Our Approach to Data, Security and Account Rights

Common Questions About These Legal Terms

01 Who is eligible to open an account with bit111?

02 What happens to my bKash or Nagad payment data?

03 Can I request a copy of the data bit111 holds on my account?

04 What counts as a breach of these legal terms?

05 How will I know if the legal terms have been updated?

06 How do I close my account and what happens to my data afterward?

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